Last Updated: September 2026
Homeward Bound Property Management Inc. (“Homeward Bound,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our property management services, rental application process, tenancies, website, and communications.
We manage personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
1. Personal Information We Collect
Personal information is information about an identifiable individual. Depending on your relationship with Homeward Bound, we may collect information such as:
• name, address, telephone number, and email address;
• date of birth or other information required to verify identity;
• rental application and tenancy information;
• current and previous addresses and rental history;
• employment, occupation, employer, and income information;
• landlord, employment, personal, or other references;
• information required to assess an applicant's suitability for a tenancy;
• credit or background information where authorized by the applicant;
• information about other proposed occupants of a rental unit;
• emergency contact information;
• payment, banking, and transaction information where required for tenancy
administration;
• communications and correspondence with us;
• maintenance requests, inspection records, incident reports, and other information
relating to the management of a tenancy;
• information submitted through our website, forms, email, telephone, or other
communications; and
• technical information associated with use of our website, such as IP address,
browser or device information, and website usage information, where collected.
We seek to collect only the personal information reasonably necessary for the purposes
identified at or before the time of collection.
2. Rental Applications
When you submit a rental application, Homeward Bound may collect personal information
for purposes including:
• identifying and communicating with applicants;
• reviewing and processing rental applications;
• confirming employment, income, rental history, and references;
• determining an applicant's ability to meet rental obligations;
• conducting credit or other authorized screening checks;
• selecting suitable applicants for available rental accommodations;
• preparing a tenancy agreement if an application is approved; and
• meeting applicable legal and regulatory requirements.
Submitting an application does not guarantee approval or the availability of a rental unit.
Where a credit check, reference check, or other third-party verification requires your consent, we will obtain the appropriate consent before proceeding.
Homeward Bound does not require a Social Insurance Number as a condition of submitting a rental application.
3. How We Use Personal Information
We may use personal information for purposes reasonably connected with our property management operations, including to:
• process rental applications;
• communicate with applicants, tenants, occupants, property owners, contractors,
and service providers;
• establish and administer tenancy agreements;
• collect and administer rent, deposits, and other authorized payments;
• coordinate repairs, maintenance, inspections, and property services;
• manage tenant and property records;
• respond to questions, requests, complaints, or emergencies;
• protect the safety, security, and integrity of our properties, tenants, employees, and
operations;
• investigate suspected fraud, property damage, lease violations, or unlawful activity;
• administer legal, regulatory, insurance, accounting, or financial obligations; and
• operate, maintain, and improve our website and services.
We will not use personal information for purposes materially different from those for which it was collected without obtaining additional consent, unless otherwise permitted or required by law.
4. Consent
Homeward Bound obtains consent for the collection, use, and disclosure of personal information where required by law.
The appropriate form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.
Where information is particularly sensitive, or where we intend to disclose information to a third party for purposes such as a credit or reference check, express consent may be required.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, and operational restrictions. Withdrawal of consent may affect our ability to provide certain services or process a rental application.
5. Disclosure of Personal Information
Homeward Bound does not sell or rent personal information.
We may disclose personal information where reasonably necessary to:
• property owners or landlords for whom we provide property management services;
• credit reporting or tenant-screening providers where authorized;
• references identified by an applicant;
• financial institutions and payment-processing providers;
• contractors, tradespeople, maintenance providers, and other service providers where information is necessary to perform requested work;
• insurers, accountants, legal advisers, technology providers, and other professional or operational service providers;
• government authorities, courts, tribunals, law enforcement agencies, or regulatory bodies where required or permitted by law; or
• another organization in connection with a proposed or completed business transaction, where permitted by applicable law. Third-party service providers are expected to handle personal information appropriately and only for authorized purposes.
6. Website and Electronic Information
When you visit our website, certain technical information may be collected automatically through the website or services used to operate it. This may include IP address, browser type, device information, pages visited, referring pages, and general website interaction information. Our website may use cookies or similar technologies to support website functionality, security, performance, and analytics.
Third-party services integrated with the website may process information according to their own privacy practices. We encourage users to review the privacy policies of third-party websites or services they choose to access.
7. Safeguarding Personal Information
Homeward Bound uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our possession.
These measures may include:
• restricting access to personal information to individuals who require it for legitimate business purposes;
• password protection and access controls;
• appropriate electronic and physical storage practices;
• secure disposal or deletion practices; and
• organizational policies and procedures concerning the handling of personal information.
While we take reasonable measures to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the
purposes for which it was collected and to satisfy applicable legal, accounting,
operational, and recordkeeping requirements.
Information relating to unsuccessful rental applications will not be retained indefinitely and
will be securely destroyed or deleted when it is no longer reasonably required.
When personal information is no longer required, we take reasonable steps to securely
destroy, delete, or anonymize it.
9. Accuracy, Access and Correction
We take reasonable steps to keep personal information accurate and up to date where
necessary for the purposes for which it is used.
Subject to exceptions permitted by law, individuals may request:
• access to personal information Homeward Bound holds about them;
• information about how their personal information has been used or disclosed; or
• correction of inaccurate or incomplete personal information.
We may need to verify your identity before responding to an access or correction request.
10. Privacy Breaches
If Homeward Bound becomes aware of unauthorized access to, use, or disclosure of
personal information, we will assess the circumstances and take appropriate steps to
contain and address the incident.
Where required by applicable privacy legislation, we will notify affected individuals and
report the breach to the appropriate privacy authority.
11. Children's Personal Information
Our website and rental services are not directed toward children for the purpose of
independently applying for rental accommodation.
Information about children or other dependants may be collected where reasonably
necessary as part of a household's rental application or tenancy and will be handled in
accordance with this Privacy Policy.
12. Changes to This Privacy Policy
Homeward Bound may update this Privacy Policy from time to time to reflect changes to
our practices, services, technology, or legal requirements.
The current version will be posted on our website with the date of the most recent update.
13. Contact Us
Questions, concerns, access requests, correction requests, or complaints regarding Homeward Bound's handling of personal information may be directed to:
Privacy Officer
Homeward Bound Property Management Inc.
Email: info@hbpropertymgt.ca
Telephone: (782) 232-6883
If a privacy concern cannot be resolved directly with Homeward Bound, individuals may also have the right to contact the Office of the Privacy Commissioner of Canada.